Spare Parts specialist Cranes Italy

  • Tadano Jobportal
  • Tadano in Italy
  • Work experience
  • Other
  • Published: 2021-05-21
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Limited employment contract (12 Months) I available immediately I Modena area

Founded in 1948, the Tadano Group based in Takamatsu, Japan operates globally, specializing in the development and production of hydraulic mobile cranes and hoists.
Key production is distributed across ten locations: five in Japan, two in Germany and one each in the USA, Thailand and India. 

Support our Italian Tadano after-sales Team:

Your responsibilities

  • Be the first point of contact for all parts enquiries from Italian customers providing a knowledgeable and efficient service
  • Ensure all customer expectations and requirements are identified and successfully managed
  • Promote the company in all aspects of its business
  • Proactivity for new business
  • Contribute to achieving a level of profitability that meets departmental and company expectations
  • Processing and tracking of spare parts sales and orders using the appropriate processes, tools and technical documentation
  • Handling warranty orders
  • Handling parts returns and processing as required
  • Processing and handling complaints
  • Checking accounts, credit limits
  • Build up and develop excellent customer relationships
  • Working together with our Global team in Germany
  • Support our local sales team

Your qualifications

  • Degree in economics/mechanical (3 years). High school degree can be also considered depending on candidate's experience
  • Minimum experience in similar roles, provenance from machinery business is preferred but not mandatory
  • Good knowledge of SAP environment, CRM and Office applications
  • Knowledge of English (written and spoken) is essential, knowledge of German is welcome but not essential
  • Operational Knowledge of Aftermarket Distribution and Customer Processes
  • The willingness to learn and ability to work well within a diverse environment
  • Team Player with good interpersonal skills
  • Customer focused with a strong “can do “attitude & flexible approach
  • Ability to communicate effectively with customers

What we offer

  • Impressive and respected products and interesting work within a constantly evolving industry
  • The possibility to freely influence your own work
  • An attractive starting salary and the opportunity for a permanent employment contract

Apply only now!

If you have any questions about this vacancy, please contact
Davide Camperi
Business Leader Italy, Tadano Demag GmbH - Italian Branch 
+39 340 4851899 
Please provide your CV in English